Refund Policy

We offer a 30-day money-back guarantee for all Premium and Pro subscriptions. If you're not satisfied with our Service for any reason, you can request a full refund within 30 days of your initial purchase.

You ARE Eligible for a Refund If:

• You request within 30 days of your initial subscription purchase
• This is your first subscription (first-time refund)
• You haven't violated our Terms of Service
• You haven't abused the Service

You Are NOT Eligible If:

• More than 30 days have passed since your initial purchase
• You've already received a refund previously
• You're requesting a refund for a renewal (not initial purchase)
• Your account was suspended or terminated for Terms violations
• You've abused the refund policy (multiple accounts, excessive usage before refund)

If you don't want to be charged for the next month:

• Cancel your subscription before your next billing date
• You can continue using the Service until the end of your current billing period
• No charges will occur after cancellation takes effect

• Approval: 1-3 business days

  We review and approve eligible refund requests

• Processing: 3-5 business days

  Payment processor (Airwallex) processes the refund

• Bank/Card: 5-10 business days

  Your bank or card issuer posts the credit to your account

Total time: Typically 7-14 business days from refund request to funds appearing in your account. This may vary depending on your bank or payment method.

You can cancel your subscription at any time from your account settings.

What Happens When You Cancel:

• You keep access until the end of your current billing period
• No charges will occur for the next period
• Your account reverts to the free tier after the period ends
• Your data remains available (you don't lose your progress)

No Partial Refunds

If you cancel mid-billing cycle (outside the 30-day guarantee), you will not receive a prorated refund for the unused portion. You can continue using the Service until the end of the paid period.

The free tier is provided at no cost and is not eligible for refunds.

We reserve the right to modify free tier limitations at any time with reasonable notice.

If you have a billing issue or unauthorized charge:

• Contact us first: Most issues can be resolved quickly
• Don't file a chargeback: This results in immediate account termination
• We'll investigate: We'll review your account and transaction history
• We'll make it right: If there was an error, we'll issue a refund promptly

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside the standard policy:

• Contact our support team with a detailed explanation
• We'll review each case individually
• Decisions are made at our sole discretion
• We'll do our best to be fair and reasonable

If you have questions about our refund policy or need assistance:

• LinguPro Support: [email protected]
• Company Email: [email protected]

We typically respond within 24 hours on business days.