Terms of Service

By accessing or using LinguPro IELTS AI Platform ("Service"), operated by AI Creative Innovations Ltd ("we," "us," or "our"), a company registered in the British Virgin Islands, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you may not use the Service.

Eligibility

You must be at least 13 years old to use this Service. If you are under 18, you must have permission from a parent or guardian.

Account Registration

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use

Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Share your account with others
• Attempt to reverse engineer or extract our AI models
• Upload malicious code or content
• Harass, abuse, or harm other users
• Scrape, copy, or redistribute our content without permission
• Use automated tools to access the Service excessively

Free Tier

Our free tier provides limited access to the Service with usage limits per month. We reserve the right to modify these limits at any time.

Premium Subscriptions

Premium and Pro subscriptions provide unlimited access to the Service. Subscription fees are:

• Premium: $29 USD per month
• Pro: $79 USD per month

Billing

• Subscriptions are billed monthly in advance
• Payments are processed securely through Airwallex
• You authorize us to charge your payment method on each billing cycle
• Prices are subject to change with 30 days notice

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds for partial months.

Our Content

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, and software, are owned by us and protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you submit (speaking recordings, essays, etc.). By submitting content, you grant us a license to use, store, and process it to provide the Service, including using it to improve our AI models (anonymized).

Feedback

Any feedback or suggestions you provide may be used by us without any obligation to you.

Our Service uses artificial intelligence to generate feedback and scores. While we strive for accuracy:

• AI feedback is for practice purposes only
• Scores are estimates and may not reflect actual IELTS exam results
• We do not guarantee any specific band score outcome
• Always verify important information independently

No Warranty

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE LAST 12 MONTHS.

Third-Party Services

We use third-party services (Airwallex for payment processing, AI models, Cloudflare for hosting). We are not responsible for their actions or policies.

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in that policy.

By using the Service, you consent to our data practices.

We reserve the right to suspend or terminate your access to the Service at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Service
• Non-payment of fees
• Any reason at our sole discretion

Upon termination, your right to use the Service immediately ceases.

We may update these Terms from time to time. We will notify you of significant changes by:

• Posting the new Terms on the Service
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

Your continued use after changes constitutes acceptance of the new Terms.

These Terms are governed by the laws of the British Virgin Islands, without regard to conflict of law principles.

Any disputes shall be resolved through binding arbitration in accordance with BVI arbitration rules, except where prohibited by law.

Agreement to Arbitrate

You and AI Creative Innovations Ltd agree to resolve any disputes through final and binding arbitration, except as set forth below. This includes disputes arising out of or relating to interpretation or application of this "Arbitration and Dispute Resolution" section, including its enforceability, revocability, or validity.

Arbitration Rules

The arbitration will be administered by the International Chamber of Commerce (ICC) under its Arbitration Rules. The arbitration will be conducted in English in Road Town, Tortola, British Virgin Islands, unless otherwise agreed.

Class Action Waiver

YOU AND AI CREATIVE INNOVATIONS LTD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Exceptions to Arbitration

Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service or intellectual property infringement without first engaging in arbitration.

30-Day Right to Opt Out

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to [email protected] with the subject "Arbitration Opt-Out" and including your name and email address.

You agree to defend, indemnify, and hold harmless AI Creative Innovations Ltd, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use or misuse of the Service
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any claim that your content caused damage to a third party
• Any fraudulent or illegal activity

This indemnification obligation will survive termination of these Terms and your use of the Service.

We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including but not limited to:

• Mechanical, electronic, or communications failure or degradation
• Acts of God, natural disasters, pandemics, epidemics
• War, terrorism, riots, civil unrest
• Government actions, orders, or regulations
• Labor disputes or strikes
• Third-party service provider failures (including AI providers, hosting, payment processors)
• Cyberattacks, malware, or security incidents

The Service may be subject to export laws and regulations of various countries. You agree to comply with all applicable international and national laws that apply to the Service, including all export and re-export control laws and regulations.

You represent and warrant that you are not: (a) located in a country subject to U.S. or other government embargo or designated as a "terrorist supporting" country; or (b) listed on any government list of prohibited or restricted parties.

Minimum Age

You must be at least 13 years old to use this Service. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you represent that you have reviewed these Terms with your parent or legal guardian and they have agreed to these Terms on your behalf.

Parental Consent

If you are a parent or legal guardian allowing a minor to use the Service, you agree to these Terms on behalf of the minor and you are responsible for their use of the Service.

Educational Use

If you are an educational institution providing access to students, you represent that you have obtained all necessary consents and that your use complies with applicable laws including FERPA, COPPA, and GDPR.

In addition to other restrictions, you agree NOT to:

• Use the Service in any way that violates applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Service to harass, abuse, threaten, or intimidate others
• Attempt to gain unauthorized access to any part of the Service or related systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Use any robot, spider, scraper, or other automated means to access the Service
• Introduce viruses, trojans, worms, or other malicious code
• Collect or harvest any personally identifiable information from the Service
• Use the Service for any commercial purpose not expressly permitted by these Terms
• Create multiple accounts to circumvent usage limits
• Share your account credentials with others
• Resell or redistribute the Service without written permission
• Reverse engineer, decompile, or disassemble the Service
• Remove, obscure, or alter any legal notices displayed in or along with the Service

We have the right, but not the obligation, to:

• Monitor the Service for violations of these Terms
• Take appropriate legal action against anyone who violates these Terms
• Remove or refuse to display any content that violates these Terms
• Suspend or terminate access to the Service for any or no reason
• Cooperate with law enforcement or court orders
• Disclose information as necessary to satisfy applicable laws or regulations

However, we do not undertake to review all material before it is posted and cannot ensure prompt removal of objectionable material. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party.

Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Terms Modifications

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when posted. Material changes will be notified via email and/or a prominent notice on the Service at least 30 days before the effective date.

Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the new terms, you must stop using the Service.

The Service may contain links to third-party websites, services, or resources. These links are provided for your convenience only.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Account Deletion

You may delete your account at any time through your account settings or by contacting support. Upon deletion:

• Your access to the Service will be immediately revoked
• Your personal information will be deleted within 30 days
• Your practice content (essays, recordings) will be deleted within 90 days
• Anonymized data may be retained indefinitely for analytics and AI improvement
• Billing records will be retained for 7 years for tax compliance

Inactive Accounts

Accounts inactive for more than 2 years may be deleted at our discretion with 90 days email notice.

The following sections shall survive termination of these Terms or your use of the Service:

• Intellectual Property (Section 4)
• Disclaimers and Limitations (Section 6)
• Governing Law (Section 10)
• Arbitration and Dispute Resolution (Section 11)
• Indemnification (Section 12)
• Any other provision that by its nature should survive

Electronic Communications

By using the Service, you consent to receive electronic communications from us. These communications may include notices about your account, transactional information, and other information concerning the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

How to Contact Us

Legal notices to us must be sent to:

• Email: [email protected]
• Legal Entity: AI Creative Innovations Ltd
• Registration: BVI Company
• Address: Road Town, Tortola, British Virgin Islands

Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

Severability

If any provision is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right. Any waiver must be in writing and signed by us.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms may be translated into other languages. In case of conflict, the English version prevails.

If you have questions about these Terms, please contact us at [email protected] before using the Service.